Shipping policy

 

Thank you for choosing The Stitch Inn as your preferred source for wool and patchwork materials. Below is our Shipping Policy to guide you through the process:

 

Processing Time:
Orders are typically processed and dispatched within 1-3 business days.

 

Shipping Methods:

We offer various shipping options during the checkout process. The delivery times and costs depend on the selected method and your location.

Domestic Shipping:
We provide shipping services across New Zealand. Delivery times may vary depending on your location, some locations may incur additional shipping costs, e.g., Chatham Islands and other non-mainland New Zealand designations.

International Shipping:
At this time, we only offer international shipping to mainland Australia. All taxes and import duties are the responsibility of the purchaser.

Order Tracking:
Once your order is shipped, you will receive a confirmation email with tracking information to monitor the delivery status.

Shipping Issues:
In the rare event of shipping problems or delays, please contact our customer service team at info@thestitchinn.nz, and we will assist you in resolving the issue.

Pickup Option:
If you are local to our shop or passing through Masterton, you can collect your order from the shop.
If you have any questions or need further assistance, feel free to contact us. Your satisfaction is important to us, and we appreciate your business.